Frequently Asked Questions

Will I have to pay a customs fee due to Brexit?

What happens if I forget my password?

When will I be charged for my order?

My shoes are out of stock, do I get a refund?

How do I change my order?

How can I pay for my order?

Can I pay with American Express?

Do you charge for delivery?

How long does delivery take?

What happens if I don't receive my order on time?

What is your returns policy?

How do I return an item?

How much does it cost to return goods?

I believe my goods to be faulty, what should I do?

Can I exchange for a different item?

How will I be refunded?

How long before the refund shows on my account?

Why have I been refunded when I asked for an exchange?