Returns Policy
How to return an item
» Download a Returns Form
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You can return an item to any Pavers store within 14 days of receiving them, most stores can issue a refund immediately, others may take up to 3 days. For a full list of all the stores Pavers stores please use our store locator.
Just take your item(s) to be returned to the store of your choice, along with your despatch note and completed returns form. If the item is in its original condition, we will process the refund for you. If you ordered online but opted to collect from store, your item can still be refunded so long as it is within 14 days of collection.
You can return any item(s) to us via the Post Office or over 5,900 CollectPlus stores, within 14 days of receipt.
Simply complete returns form on the back of the despatch note and enclose it, together with your returned item(s), inside the original packaging. Goods cannot be returned without this information
We ask that you return the goods to us, in their original condition and with the original packaging, within 14 days of receipt. On receipt of the goods we will refund their full amount as soon as possible and within a maximum of 30 days.
Exclusions to our 14 day money back refund policy. Socks, Tights, Gel Cushions, Arch Supports, Insoles and any sealed items. These items can only be refunded or exchanged in accordance with your legal rights and any other terms provided to you at the time of purchase.
Returns via Post Office
This is not available from the Republic of Ireland. You can either pay your own returns postage, return to one of our stores or use https://pavers.returns.international for €4.50
Returns via a CollectPlus store
This is not available from the Republic of Ireland. You can either pay your own returns postage, return to one of our stores or use https://pavers.returns.international for €4.50
Cancellation
Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receipt.
For information on how to cancel your order and how this process differs from a standard return, please see pavers.co.uk/cancellation
If you require an exchange
To exchange your goods, please order your replacement pair on our website and send your original items back for a refund.
We are unable to exchange items sent back to our warehouse.
All of this is in addition to and does not affect your statutory rights.